1 min read
Sources:
press and public records
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Short answer
Complaints go to staff@reinvestone.com and are handled within 24 business hours, per the company. Refunds are not offered; the remedy for a problem is a fix, an account correction, or added product, not money back. That is the policy in the company’s words and in Kevin’s. 12
Where: staff@reinvestone.com
Response: 24 business hours (company statement)
Refunds: None (fixes and added product instead)
What can be said now
The channel is the front door and staff@reinvestone.com is the complaint address. The policy is no refunds except where the law requires one, and the company says it answers every message. No regulator or consumer body has acted on the courses as of September 2026.
The policy, from the company
Complaints go to staff@reinvestone.com and are handled within 24 business hours. 2
Email staff@reinvestone.com; an answer within 24 business hours; no refunds, but fixes. 2
Simply put
✅ Where
✅ How fast
➡️ Within 24 business hours, per the company.
✅ The limit
➡️ No refunds. Problems get fixed or made up with product.
