Your first payment
Only your initial rent and deposit is collected through Venmo, at @reinvestrent, shown as Reinvest Rentals. Everything after that is the portal.
RESIDENTS
RESIDENT FACTS
The Reinvest Rentals Facts.
Plain answers for people who rent from us. Written by us, sourced so you can check us, and corrected when we get something wrong.
RENTAL UNITS
100+
across 38 unmortgaged properties, company figure
BANK DEBT
$0
Reinvest owns its rentals free and clear
BROKERAGE LICENSE
02236137
California Department of Real Estate
OFFICE HOURS
Mon to Fri
8am to 5pm Pacific, closed weekends
PAYING RENT
How rent gets paid.
Where the money goes and what we will never ask for.
Where you pay
Every rent payment is made in the Resident Center portal. Go to reinvestrent.com/pay and it takes you straight there.
What the portal accepts
Bank transfer and card. You can turn on autopay so you never think about it again.
What we will never ask for
A wire, a gift card, or any other payment app. If anyone asks you for those in our name, it is not us.
MAINTENANCE
Something broke.
What to submit, what to call about, and what counts as an emergency.
Normal requests
Submit a maintenance request in the Resident Center portal. Add photos. Photos cut the back and forth in half.
Emergencies
Call the office at (805) 888-2480. No heat, no water, no power, a gas smell, flooding, a sewage backup, or a broken lock on an exterior door.
Not an emergency
Appliance noise, a slow drain, a burned out bulb, or cosmetic damage. Submit those in the portal.
APPLYING
Renting from us.
How to apply and what we look at.
Where to apply
Apply online through the Resident Center. One application covers your household.
What we look at
Income, rental history, credit, and a government ID.
Sending documents
Use the secure upload link on our rentals page. Do not email sensitive documents.
WHO WE ARE
The company behind the lease.
Every name and number you can verify yourself.
Company
House Hack, Inc., a Wyoming corporation doing business as Reinvest.
Brokerage license
California Department of Real Estate, license 02236137.
Broker
Kevin Paffrath, California DRE license 01893132.
Office
8164 Platinum Street, Ventura, CA 93004. Monday to Friday, 8am to 5pm, closed weekends.
pm@reinvestrent.com
CALIFORNIA RULES
Rules we follow.
General information, not legal advice. Your lease and your local city rules may be stricter.
Security deposits
Capped at one month’s rent for most landlords since July 1, 2024. Civil Code 1950.5.
Getting your deposit back
Within 21 calendar days of move-out, with an itemized statement for anything deducted. Civil Code 1950.5.
Entry notice
At least 24 hours written notice before a non-emergency entry. Civil Code 1954.
Pre-move-out inspection
You can ask for a walkthrough before you move out so you can fix things first. Civil Code 1950.5.
Rent increase notice
30 days written notice for an increase of 10 percent or less, 90 days for more. Civil Code 827.
Rent caps
On units covered by the Tenant Protection Act, increases are limited to 5 percent plus regional inflation, never more than 10 percent in 12 months.
SAFETY
How to spot a rental scam.
Four checks that take a minute each.
Our only Venmo
@reinvestrent, shown as Reinvest Rentals. It is only used for initial rent and deposit.
We never ask for money to see a unit
Not a deposit, not an application fee, not a hold.
Check the license yourself
Search license 02236137 on the California Department of Real Estate website.
When in doubt
Call us at (805) 888-2480 before you send anyone anything.
THE BOTTOM LINE
These are our facts. Think we got one wrong? Tell us. pm@reinvestrent.com